Warranty & Returns

1. Exchanges & Returns

You can exchange or return your purchase within 7 days of delivery.

To return an unwanted non-defective product, it must be:

1. Returned within 7 days of the product(s) being delivered
2. Undamaged and unused, with the original labels still attached
3. In the original packaging, which must be undamaged and in its original condition
4. We charge a 15% handling fee on goods correctly supplied as ordered.

Once we have received your return product and it has been cleared by our Quality Assurance department, your account will be credited, unless you requested a replacement or an exchange.

Exchanges

It’s important that any unwanted product is returned in a re-saleable condition. This means that you’ve kept all original packaging and labels, and that the product is undamaged and unused. We reserve the right to refuse a return or an exchange if products are returned damaged, or not in a saleable condition.

2. Returning products that are not what you ordered

If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible. Please don’t remove the product from its original packaging. Simply contact our customer service team on 011 027 8848 or email returns@incredibletoner.co.za to notify us, and we’ll take care of the rest.

3: Returning defective or damaged products

If you’ve received a product with a defect or fault, we’ll gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited.

Our 7-day replace-and-collect warranty promise entitles you to an immediate replacement of a damaged or defective product if the return is logged within 7 days of delivery. This means that for your convenience, our courier will collect the defective product whilst delivering your replacement. Please bear in mind that this might not be available for all products.

Our 24-month replacement warranty entitles you to have your product replaced at our expense if the product is found to be defective or faulty, or unsuitable for the purpose generally intended.

If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to us, and then redelivered to you.

The following will NOT be regarded as defects and will NOT entitle you to any replacement or credit under the above replacement promise, or the 24-month replacement warranty: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.